Platform Overview
One system for the whole operation. Use the menu on the left to see each screen.
The business problem
Freight businesses run on phone calls and paper. Customers cannot see where their cargo is, dispatch coordinates drivers over WhatsApp and management hears about delays from complaints.
What the system does
One platform handles bookings, dispatch, drivers, tracking, customer updates and payments. When something changes, everyone who needs to know finds out on their own.
Who uses it
Customers book and track their cargo. Drivers get their routes and capture proof of delivery. Dispatch assigns work and management sees revenue and problems as they happen.
Automation built in
No staff time requiredCan integrate with
Where APIs existThe ideas here are similar to what DHL, Uber or Glovo offer their customers. Those companies are not Vuva clients.
Operations Dashboard
Shipments, fleet and drivers in one view.
Delivery trend
7 daysShipment status
LiveRecent activity
Operations feedShipments
All shipments with their current status.
| ID | Origin → Destination | Customer | Status | Driver | ETA |
|---|---|---|---|---|---|
| VU-2041 | Nairobi → Mombasa | K. Mwangi | Delivered | D. Otieno | 09:40 |
| VU-2042 | Nairobi → Kisumu | Beacon Retail | In transit | J. Achieng | 14:20 |
| VU-2043 | Mombasa → Nairobi | Coast Distributors | Warehouse | — | Tomorrow |
| VU-2038 | Nairobi → Eldoret | K. Mwangi | In transit | M. Kiprono | 12:05 |
| VU-2039 | Nairobi → Nakuru | Uplift Farms | Delayed | S. Wanjiku | 11:30 |
| VU-2040 | Nairobi → Thika | Simba Motors | Delivered | D. Otieno | 08:55 |
Tracking
Live positions of active vehicles and shipments.
Illustrative map. Live GPS feeds connect in a real deployment.
Shipment VU-2042
In transitCustomer notifications
AutomatedDispatch
Hand runs to drivers and follow the day.
| Dispatch | Shipments | Route | Driver | Status |
|---|---|---|---|---|
| DP-118 | 4 | Nairobi → Thika | D. Otieno | On route |
| DP-119 | 3 | Nairobi → Nakuru | S. Wanjiku | Delayed |
| DP-120 | 5 | Nairobi → Kisumu | J. Achieng | Departed |
| DP-121 | 2 | Mombasa → Nairobi | M. Kiprono | Scheduled |
Driver App
The driver view, from route to proof of delivery.
Today’s run · D. Otieno
3 of 6 doneNext stop · proof of delivery
In-app captureProof uploads sync to the shipment record and the customer’s WhatsApp confirmation fires automatically.
Navigation & route
Turn-by-turn directions hand off to the driver’s preferred maps app. The platform suggests the best stop order.
Earnings & performance
This weekCustomer Portal
Customers book, track and pay on their own.
Create a shipment
3 fields to startThe customer gets an instant quote, a WhatsApp confirmation and an M-Pesa payment link. No phone calls needed.
Track VU-2042
In transitDelivery history & documents
Support
Assistant first, people secondAI Layer
Where the AI fits in the operation.
ETA prediction
Arrival times update from route progress and past trip data, so the customer hears the same estimate the operations team works from.
Exception detection
Late shipments are flagged early. Dispatch sees what is affected and what to do about it before customers start calling.
Route recommendations
The system suggests the best stop order for each run. Drivers can change it with one tap and the system learns from those changes.
Demand forecasting
Volume forecasts per branch help plan staffing and where vehicles should be parked for the week ahead.
Driver performance analysis
On time rates, problems and customer ratings per driver, meant for coaching rather than monitoring.
AI customer support
Answers delivery questions on WhatsApp straight from live records, and passes complicated cases to staff with the full history attached.
The system logs everything the AI does. Customer messages use approved wording, and anything unclear goes to a person.
Fleet
Which vehicles are free, busy or in the shop.
| Vehicle | Type | Status | Assigned driver | Next service |
|---|---|---|---|---|
| KDL 342A | Truck · 10t | Active | D. Otieno | 12 Oct |
| KDL 117B | Truck · 7t | Active | J. Achieng | 28 Oct |
| KCG 908X | Van · 3t | Maintenance | — | Today |
| KDB 450M | Truck · 15t | Active | S. Wanjiku | 05 Nov |
Drivers
Who is driving what today.
| Driver | Branch | Status | Assignment | Trips today |
|---|---|---|---|---|
| David Otieno | Kilimani | On route | DP-118 | 6 |
| Jane Achieng | Westlands | On route | DP-120 | 4 |
| Sarah Wanjiku | Industrial Area | Delayed | DP-119 | 3 |
| Mike Kiprono | Mombasa | Standby | — | 2 |
Customers
Customer accounts and how they prefer updates.
| Customer | Type | Shipments | Preferred channel | Status |
|---|---|---|---|---|
| K. Mwangi | Individual | 24 | Active | |
| Beacon Retail | Business | 118 | Active | |
| Coast Distributors | Business | 67 | Active | |
| Uplift Farms | Business | 41 | SMS | Pending |
Branches
How each branch is doing.
Nairobi HQ
ActiveMombasa
ActiveKisumu
Opening soonNotifications
Updates the system sent on its own.
Analytics
How the operation is performing.
Deliveries by branch
On-time performance
Demonstration system. All data on this page is realistic sample data. The Vuva Logistics Intelligence Platform is a capability demonstration. Limitless Logistics is Vuva’s real-world logistics project. This is not a deployed production system.